Warranty Information
Warranty Page Intro
This is to certify that your Top Gun Mobility product offers a 5 Year Warranty from the date of original purchase. Should a defect or operating fault arise within this period the Dealer, from where the product was originally purchased, should be notified immediately. Failure to register the fault may invalidate the warranty. Please see below for Zoom Mobility and other products that offer 1 or 2 Year Warranty from date of original purchase.
The Dealer from where the product was purchased is responsible for any warranty repairs. Top Gun Mobility warrants that if a fault occurs within this period due to faulty workmanship or materials that the product will be repaired (or replaced at the Company’s discretion) free of charge. Any unauthorised modifications will invalidate the warranty.
Component parts replaced outside this period carry a six-month warranty. (Standard terms and conditions apply for this period).
Scooters & Powerchairs
Warranty Page Top Gun Mobility Scooters & Powerchairs
Five-Year Warranty
- Structural frame components, including platform, fork, seat post, and frame welds (excludes Canopy & Canopy framework)
- Drivetrain, including differential, and motor.
Two-Year Warranty
Your Top Gun Mobility Scooter is fully guaranteed for two (2) years from the date of purchase against faults arising due to defects in manufacture or materials. This warranty does not detract from but is in addition to your legal rights.
All electronic parts, including controllers, batteries, brakes and battery chargers, have a one (1) year warranty. Servicing to the controller, batteries or battery charger must be carried out by your authorised Top Gun Mobility Provider. Any attempt to open or dismantle these items renders the guarantee void on that item.
Not Covered Under Warranty
The guarantee does not extend to those items which may need replacement due to normal wear and tear (tyres, belts, bulbs, upholstery, plastic shrouds, motor brushes, fuses, and batteries), or damage to the product caused by misuse or accident for which Top Gun Mobility or its agent cannot be held responsible. This warranty does not include service calls or external bolt on components such as a canopy or canopy framework.
Transport/Call Out costs
As the owner you must bear the cost of transporting the unit to the dealer or should you decide to have the dealer come to you, you must bear the cost of the dealers call out fee. Your dealer may choose to waive this cost, but this will be at the dealers discretion only and separate to Top Gun Mobility’s warranty terms and conditions.
Warranty Service Period
The service intervals are every 500klm or every twelve (12) months from date of purchase, whichever occurs first. We recommend using a Top Gun Mobility Service Provider. Proof of annual service (paid invoice receipts) must be kept and provided upon any warranty claim. This warranty will be void if annual servicing is not carried out.
Service Checks and Warranty Service
Warranty service can be performed by an authorised Top Gun Mobility Provider. Please contact your authorised Top Gun Mobility Provider for advice on the current cost affecting the service visit.
Commercial Use
Any Top Gun Mobility products used in a commercial application will only be covered by a 12-month warranty from the purchase date and will be excluded from any coverage mentioned in the warranty relating to 5 (five) or 3 (three) year warranty. All other conditions in this warranty will apply.
Storage Instructions
Always store in a dry area protected from freezing to avoid damage to the scooter and premature wear of the batteries. Avoid exposure to rain, snow, ice, salt or stagnant water. Keep your scooter clean and dry.
Never expose the electronic components of the scooter to humidity (rain, snow, mist, or water from washing), as it may damage electronic circuits.
Always store your scooter with batteries fully charged. When storing the scooter for more than two weeks, charge the batteries and disconnect them. During the storage, check the charge once a month and recharge the batteries as needed. You must complete a full charge cycle every month or damage to batteries can occur.
Avoid extreme temperature of hot and cold during storage. Freezing can damage low charged batteries and they may become unusable.
Accessories Warranty
Warranty Page Accessories
TopGun Mobility genuine accessories will be free from defects under normal use, for a period of twelve (12) months from the date of purchase by the original customer.
TopGun Mobility will repair or replace, at our option, free of charge any part found upon examination by TopGun Mobility to be defective in material and/or workmanship within the warranty period.
All parts claimed under warranty must be returned to TopGun Mobility in their present condition via the original place of purchase (TopGun Mobility Authorised Dealer). Only an authorised “WARRANTY DEALER” of TopGun Mobility, following approval by TopGun Mobility, can undertake warranty work.
Exclusions:
- All transportation costs associated with the submission and return of parts for repair or replacement under warranty (as determined by TopGun Mobility) are the responsibility of the original customer.
- Normal wear items are not covered under this warranty. These include such items as brushes, tyres, tubes, brake pads, upholstery, seating and arm rests.
- Damage caused by:
- Excessive, abusive, misuse, negligence or accident.
- Improper maintenance, maintenance carried out by non-approved “WARRANTY DEALER”.
- Improper operation or storage.
- Any Commercial use.
- Fitment of NON-Manufacturer approved accessories.
Resulting damage attributed to the NON-Manufacturer approved accessory or correction of the unit to operate as intended once the accessory has been removed will not be covered under warranty.
- Where an authorised dealer has not lodged all the required documentation at the appropriate time, the warranty is void.
- All warranties provided do not extend to purchasers of used or second hand equipment.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement part for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to major failure.
Toilet Lift Seats
Warranty Page Toilet Lift Seats
This is to certify that your Top Gun Mobility product offers a 12 month Warranty from the date of original purchase. Should a defect or operating fault arise within this period the Dealer, from where the product was originally purchased, should be notified immediately. Failure to register the fault may invalidate the warranty.
The Dealer from where the product was purchased is responsible for any warranty repairs. Top Gun Mobility warrants that if a fault occurs within this period due to faulty workmanship or materials that the product will be repaired (or replaced at the Company’s discretion) free of charge. Any unauthorised modifications will invalidate the warranty. Your Top Gun Mobility product is fully guaranteed for 12 months from the date of purchase against faults arising due to defects in manufacture or materials. This warranty does not detract from but is in addition to your legal rights.
All electronic parts, including controllers and battery chargers, have a one (1) year warranty. Servicing to any controllers or battery chargers must be carried out by your authorised Top Gun Mobility Provider. Any attempt to open or dismantle these items renders the guarantee void on that item.
Not Covered Under Warranty
The guarantee does not extend to those items which may need replacement due to normal wear and tear (upholstery, plastic shrouds, motor brushes, fuses, and batteries), or damage to the product caused by misuse or accident for which Top Gun Mobility or its agent cannot be held responsible. This warranty does not include service calls.
Commercial Use
Any Top Gun Mobility products used in a commercial application will only be covered by a 6 month warranty from the purchase date. All other conditions in this warranty will apply.
Electric Recliner Lift Chairs
Warranty Page Recliners
This is to certify that your Top Gun Mobility product offers a 5 Year Warranty from the date of original purchase. Should a defect or operating fault arise within this period the Dealer, from where the product was originally purchased, should be notified immediately. Failure to register the fault may invalidate the warranty.
Any authorised dealer listed on our website can carry out warranty repairs. Top Gun Mobility warrants that if a fault occurs within this period due to faulty workmanship or materials that the product will be repaired (or replaced at the Company’s discretion) free of charge. Any unauthorised modifications will invalidate the warranty.
Five-Year Warranty
- Massage (where included in product)
- Motors
Three-Year Warranty
- Framework
Not Covered Under Warranty
The guarantee does not extend to those items which may need replacement due to normal wear and tear, primarily fabric or damage to the product caused by misuse or accident for which Top Gun Mobility or its agent cannot be held responsible. This warranty does not include service calls. Transport/Call Out Costs – As the owner you must bear the cost of transporting the unit to the dealer or should you decide to have the dealer come to you, you must bear the cost of the dealers call out fee. Your dealer may choose to waive this cost, but this will be at the dealer’s discretion only and separate to Top Gun Mobility’s warranty terms and conditions.
Commercial Use
Any Top Gun Mobility products used in a commercial application will only be covered by a 12-month warranty from the purchase date and will be excluded from any coverage mentioned in the 3 or 5 year warranty. All other conditions in this warranty will apply.
Ezi-Walk Rollator
Warranty Page Ezi-Walk
This is to certify that your Top Gun Mobility product offers a 12-month Warranty from the date of original purchase. Should a defect or operating fault arise within this period the Dealer, from where the product was originally purchased, should be notified immediately. Failure to register the fault may invalidate the warranty.
Any authorised dealer listed on our website can carry out warranty repairs. Top Gun Mobility warrants that if a fault occurs within this period due to faulty workmanship or materials that the product will be repaired (or replaced at the Company’s discretion) free of charge. Any unauthorised modifications will invalidate the warranty.
12-month Warranty
Zoom Mobility
Warranty Page Zoom Mobility
One or Two -Year Warranty (applicable to the Zoom Mobility product)
- Structural frame components, including platform, fork, seat post, and frame welds (excludes Canopy & Canopy framework)
One-Year Warranty
- Drivetrain, including differential, motor, and brake.
Your Zoom Mobility Scooter is fully guaranteed for one (1) year from the date of purchase against faults arising due to defects in manufacture or materials. This warranty does not detract from but is in addition to your legal rights.
All electronic parts, including controllers, batteries and battery chargers, have a one (1) year warranty. Servicing to the controller, batteries or battery charger must be carried out by your authorised Zoom Mobility Provider. Any attempt to open or dismantle these items renders the guarantee void on that item.
Not Covered Under Warranty
The guarantee does not extend to those items which may need replacement due to normal wear and tear (tyres, belts, bulbs, upholstery, plastic shrouds, motor brushes, fuses, and batteries), or damage to the product caused by misuse or accident for which Zoom Mobility or its agent cannot be held responsible. This warranty does not include service calls or external bolt on components such as a canopy or canopy framework.
Transport/Call Out costs
As the owner you must bear the cost of transporting the unit to the dealer or should you decide to have the dealer come to you, you must bear the cost of the dealers call out fee. Your dealer may choose to waive this cost, but this will be at the dealers discretion only and separate to Zoom Mobility’s warranty terms and conditions.
Warranty Service Period
The service intervals are every 500klm or every twelve (12) months from date of purchase, whichever occurs first. We recommend using a Zoom Mobility Service Provider. Proof of annual service (paid invoice receipts) must be kept and provided upon any warranty claim. This warranty will be void if annual servicing is not carried out.
Service Checks and Warranty Service
Warranty service can be performed by an authorised Zoom Mobility Provider. Please contact your authorised Zoom Mobility Provider for advice on the current cost affecting the service visit.
Commercial Use
Any Zoom Mobility products used in a commercial application will only be covered by a 12-month warranty from the purchase date and will be excluded from any coverage mentioned in the warranty relating to 2 (two) or 3 (three) year warranty. All other conditions in this warranty will apply.
Storage Instructions
Always store in a dry area protected from freezing to avoid damage to the scooter and premature wear of the batteries. Avoid exposure to rain, snow, ice, salt or stagnant water. Keep your scooter clean and dry.
Never expose the electronic components of the scooter to humidity (rain, snow, mist, or water from washing), as it may damage electronic circuits.
Always store your scooter with batteries fully charged. When storing the scooter for more than two weeks, charge the batteries and disconnect them. During the storage, check the charge once a month and recharge the batteries as needed. You must complete a full charge cycle every month or damage to batteries can occur.
Avoid extreme temperature of hot and cold during storage. Freezing can damage low charged batteries and they may become unusable.