Top Gun Mobility

Warranty

5 Year WarrantyThis is to certify that your Top Gun Mobility product offers a 5 Year Warranty from the date of original purchase. Should a defect or operating fault arise within this period the Dealer, from where the product was originally purchased, should be notified immediately. Failure to register the fault may invalidate the warranty.

The Dealer from where the product was purchased is responsible for any warranty repairs. Top Gun Mobility warrants that if a fault occurs within this period due to faulty workmanship or materials that the product will be repaired (or replaced at the Company’s discretion) free of charge. Any unauthorised modifications will invalidate the warranty.

Component parts replaced outside this period carry a six-month warranty. (Standard terms and conditions apply for this period).

Five-Year Warranty

  • Structural frame components, including platform, fork, seat post, and frame welds (excludes Canopy & Canopy framework)
  • Drivetrain, including differential, motor, and brake.

Three-Year Warranty

Your Top Gun Mobility Scooter is fully guaranteed for three (3) years from the date of purchase against faults arising due to defects in manufacture or materials. This warranty does not detract from but is in addition to your legal rights.

All electronic parts, including controllers and battery chargers, have a one (1) year warranty. Servicing to the controller or battery charger must be carried out by your authorised Top Gun Mobility Provider. Any attempt to open or dismantle these items renders the guarantee void on that item.

Not Covered Under Warranty

The guarantee does not extend to those items which may need replacement due to normal wear and tear (tyres, belts, bulbs, upholstery, plastic shrouds, motor brushes, fuses, and batteries), or damage to the product caused by misuse or accident for which Top Gun Mobility or its agent cannot be held responsible. This warranty does not include service calls or external bolt on components such as a canopy or canopy framework.

Warranty Service Period

The service intervals are every 500klm or every twelve (12) months from date of purchase, whichever occurs first. We recommend using a Top Gun Mobility Service Provider. Proof of annual service (paid invoice receipts) must be kept and provided upon any warranty claim. This warranty will be void if annual servicing is not carried out.

Service Checks and Warranty Service

Warranty service can be performed by an authorised Top Gun Mobility Provider. Please contact your authorised Top Gun Mobility Provider for advice on the current cost affecting the service visit.

Commercial Use

Any TopGun Mobility products used in a commercial application will only be covered by a 12-month warranty from the purchase date and will be excluded from any coverage mentioned in the warranty relating to 5 (five) or 3 (three) year warranty. All other conditions in this warranty will apply.

Storage Instructions

Always store in a dry area protected from freezing to avoid damage to the scooter and premature wear of the batteries. Avoid exposure to rain, snow, ice, salt or stagnant water. Keep your scooter clean and dry.

Never expose the electronic components of the scooter to humidity (rain, snow, mist, or water from washing), as it may damage electronic circuits.

Always store your scooter with batteries fully charged. When storing the scooter for more than two weeks, charge the batteries and disconnect them.  During the storage, check the charge once a month and recharge the batteries as needed. You must complete a full charge cycle every month or damage to batteries can occur.

Avoid extreme temperature of hot and cold during storage. Freezing can damage low charged batteries and they may become unusable.

Accessories Warranty

TopGun Mobility genuine accessories will be free from defects under normal use, for a period of twelve (12) months from the date of purchase by the original customer.

TopGun Mobility will repair or replace, at our option, free of charge any part found upon examination by TopGun Mobility to be defective in material and/or workmanship within the warranty period.

All parts claimed under warranty must be returned to TopGun Mobility in their present condition via the original place of purchase (TopGun Mobility Authorised Dealer). Only an authorised “WARRANTY DEALER” of TopGun Mobility, following approval by TopGun Mobility, can undertake warranty work.

Exclusions:

  1. All transportation costs associated with the submission and return of parts for repair or replacement under warranty (as determined by TopGun Mobility) are the responsibility of the original customer.
  2. Normal wear items are not covered under this warranty. These include such items as brushes, tyres, tubes, brake pads, upholstery, seating and arm rests.
  3. Damage caused by:
    > Excessive, abusive, misuse, negligence or accident.
    > Improper maintenance, maintenance carried out by non-approved “WARRANTY DEALER”.
    > Improper operation or storage.
    > Any Commercial use.
    > Fitment of NON-Manufacturer approved accessories.
    Resulting damage attributed to the NON-Manufacturer approved accessory or correction of the unit to operate as intended once the accessory has been removed will not be covered under warranty.
  4. Where an authorised dealer has not lodged all the required documentation at the appropriate time, the warranty is void.
  5. All warranties provided do not extend to purchasers of used or second hand equipment.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement part for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to major failure.